A TulumTransfers.com representative will welcome you right OUTSIDE your arrival terminal with a sign with YOUR NAME.
The day of your arrival we will be monitoring your flight all day. If your flight changes and you are arriving in a totally different flight at a totally different time, then please call our office at +52 984 132 9958 and let us know the new flight information, we will update your arrival and move your vehicle to the new time.
When you arrive to the airport in Cancun, first you are going to go through Immigration, then you will be guided to the Baggage claim area where you are going to wait for your luggage. Once you have your luggage, they you will proceed to Customs. Customs procedures can take 5 minutes or 45 minutes depending on how many people are clearing customs before you or if your luggage is going to be inspected. The whole arrival procedure, immigrations, baggage claim and customs inspections, can take a while, PLEASE DON'T WORRY, we know this and our representatives will wait for you as long as needed. After you have cleared customs, please proceed to walk OUTSIDE THE BUILDING of your arrival terminal. REMEMBER, WALK ALL THE WAY OUTSIDE
There you will look for our airport representative WITH A BIG SIGN WITH YOUR NAME. Once you have located our representative, just identify yourself, show him your confirmation email you received from us and he/she will take your vehicle which is going to take you to your hotel. If you reserved a ROUND TRIP SERVICE, please confirm with our representative your departure details.
Going to your hotel with TulumTransfers.com is easy, straightforward and reliable. Our company just celebrated 11 years in service and we continue to set the bar for service and commitment to the most efficient transfer to your hotel. We are here to serve you and all of our services are 100% guaranteed. If you have any questions, please contact us at:
Phone and Whatsapp: +52 984 132 9958
Or by email at firstname.lastname@example.org
Payments and cancellations policy
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