Terms and conditions of service for TulumTransfers

This agreement is between The Ground Transportation company 'Transportadora Velazquez' (service provider for TulumTransfers.com)located in the Yucatan Peninsula in Mexico, and THE CLIENT:
1. Reservations. THE CLIENT guarantees that all information regarding arrival time, destination and number of passengers provided to TulumTransfers.com is correct and accurate.
2. If there are changes on the flight information, the dates, number of people or the name of place of destination, THE CLIENT must either telephone TulumTransfers.com at +052 (984) 132 9958 or send an e-mail to TulumTransfers.com at info@TulumTransfers.com in order to make the corrections. Additional charges apply if the destination is different from the original location or the number of passengers changes. The online modification form will validate changes, only if made 24 hours prior to arrival.
3. If there are two or more flights for the same transfer, THE CLIENT must indicate that information in the box of 'Comments' in the Service Request form next to this agreement. Please note that TulumTransfers.com will track all of the flights arrival information, but will be alert and ready to contact the person(s) landing the latest. Also note that sometimes planes are delayed. For this reason, TulumTransfers.com strongly recommends arranging transfers for each flight in order to minimize your waiting time at the airport.
4. The transfer is for the time specified and for the number of passengers stated. Due to other client commitments, it is not possible to wait for other passengers not specified in this transfer.
5. Once TulumTransfers.com receives THE CLIENT's information and payment, TulumTransfers.com will send a Confirmation Letter with instructions for arrival. This letter will be sent to THE CLIENT's e-mail address within 24 hours after receiving the payment.
6.ADDITIONAL CHARGES - For pick up hours between 6pm and 6am there are extra charges as follows: 20USD for a van or 10USD for a car (for private transfers), or 15USD per person in shared transportation. All rates listed on this website are valid considering one piece of luggage per person. Excessive luggage will be charged accordingly.
7. Cancellations. If THE CLIENT needs to cancel the service from TulumTransfers.com, there will be a refund of 80% if the cancellation is requested with 3 or more days previous to the arrival date. The refund IS NOT authomatically processed, but must be claimed by THE CLIENT. This refund will be sent within 30 days after the cancellation. If the cancellation is just for one segment of a round trip, a 25% refund can apply. Refunds will be made through PayPal. If THE CLIENT does not advise TulumTransfers.com of any cancellation, no refund will apply.
8. Delays. If the flight number provided by THE CLIENT is delayed for any reason within the same day, TulumTransfers.com will still provide the requested service.
9. Services do not include tips for drivers, gratuities for baggers, stops for groceries or any other courtesy stops. If a courtesy stop is required, THE CLIENT must contact TulumTransfers.com to get a quote.
10. Please contact TulumTransfers.com by email with any other information specific to this transfer.
11. Agreement. TulumTransfers.com agrees to provide transportation in time and service as specified in the information provided by THE CLIENT. TulumTransfers.com receives the service from Transportadora Velazquez which is an official ground transportation company with legal permission from Cancun Airport. Transportadora Velazquez offers vehicles with all the permissions required by the laws of Mexico.

PLEASE READ CAREFULLY THE TERMS AND CONDITIONS LISTED ABOVE.

 

REFUND POLICY

 

TulumTransfers will offer refunds for the paid services in the following cases:

 

1. FULL REFUND- The booking is cancelled at least 24 HOURS prior to the arrival date and a refund is requested immediately after the cancellation.

2. 100% penalty fee will apply for no shows or cancellations in less than 48 HOURS from arrival date.

3. In case of a round trip, if only one segment of the trip is cancelled, the client is entitled to a 25% refund. Such refund can be requested up to 15 days from the moment of the partial cancellation.

4. All refunds are processed in a 30 days interval.